Cancellation and Refund Policy
Effective Date: 1 Jan 2025
At hindustaniclassical.in, we are committed to providing high-quality digital music products and online music classes. This policy outlines the terms and conditions regarding cancellations and refunds for our services.
1. Digital Products
1.1. Refund Eligibility
We offer refunds for digital products under the following conditions:
Valid Reasons: Refunds are considered only if a valid reason is provided.
Time Frame: Refund requests must be made within 7 days of the purchase date.
Usage: Refunds are not granted if the product has been downloaded or accessed.
1.2. Refund Request Process
To request a refund, please follow these steps:
Contact Us: Email our support team at support@hindustaniclassical.in within 7 days of your purchase.
Provide Details: Include your name, email address used for the purchase, order number, product name, and a brief explanation of the issue or reason for the refund request.
Supporting Evidence: Attach any relevant screenshots or documents that support your claim (e.g., proof of technical errors).
Our team will review your request within 3–5 business days and notify you of the outcome. If your refund request is approved, the amount will be credited back to your original payment method within 7–10 business days, depending on your payment provider.
2. Online Music Classes
2.1. Cancellation Policy
Student-Initiated Cancellations: If you need to cancel your enrollment in an online music class, please notify us at least 48 hours before the scheduled start time. Cancellations made within this timeframe may be eligible for rescheduling, subject to availability.
Late Cancellations: Cancellations made less than 48 hours before the class start time are not eligible for rescheduling or refunds.
2.2. Refund Policy
No Refunds: Payments for online music classes are non-refundable. Once a class is booked and payment is processed, refunds will not be issued.
Class Cancellations by Us: In the unlikely event that we need to cancel a class, we will notify you as soon as possible and offer options to reschedule or receive a full refund.
3. Contact Us
If you have any questions or concerns regarding this Cancellation and Refund Policy, please contact us:
Phone: +91 80805 32685